***This review is my personal opinion. This review chronicles my experiences with this product. I was not paid or compensated to write this review. This product was purchased by me, with my money. I did not receive any samples or full-size products from Baby Brezza.***
I wanted this product to be amazing. I wanted it to work seamlessly. I wanted it to make my life easier. The reviews were decent. The product seemed almost too good to be true. I so wanted it to work for us.
I posted the following review on Amazon.com on January 11, 2014:
My husband and I purchased the Baby Brezza Formula Pro in early December 2013 after hearing from a friend about this new “Keurig for baby formula” product. We were super excited! How easy it would be if we could make formula with just the touch of a button?!
After researching several brands, we settled on the Baby Brezza. I went to Babies ‘R’ Us and purchased it the next day. My husband tried it that evening and it worked like a breeze. It was fairly easy to assemble and use. My husband put it together and made the first bottle. It was our son’s last feeding before bedtime, so my husband fed him and we went to bed. At his next feeding 3 hours later, my husband instructed me how to use it (simple!) and I proceeded downstairs to make a bottle. I set the dial to ‘4 ounces’ and hit start. I had a 4 oz bottle underneath, but was startled when it filled the bottle PAST the 4 oz line AND KEPT GOING! The mixed formula went EVERYWHERE – all over the counter and the product itself. While it was mixing, I also noticed the enormous amount of formula being dispensed. I ran upstairs and told my husband I thought I had done something wrong. He came downstairs, with our screaming newborn, and we tried it again. SAME THING HAPPENED. My husband also noticed the enormous amount of formula that was being dispensed into the bottle that night. We finally gave up and made a bottle ourselves so we could calm our hungry son. The next morning, my husband (who is a professional academic & understands measurements) decided to experiment with the Baby Brezza by ensuring our settings for Enfamil formula were correct and then weighing it to see just how much was actually being dispensed. After conducting his experiment, his findings were ASTONISHING. It turns out that the first bottle we made (where it worked so “wonderfully”) had dispensed SIX AND A HALF TIMES the amount of formula a newborn is supposed to receive. Not only was this a huge defect in the product, it could have seriously harmed our son. The next day, our son had several bouts of diarrhea due to the defective Baby Brezza. We promptly packaged it up and returned it, while letting the retailer know what had happened. I would NOT recommend this product to anyone, since it could be a serious risk to baby’s health and well-being.
On January 14th, Baby Brezza responded with the following:
The Formula Pro® WILL work well and dispense the correct amount of formula if SET UP PROPERLY.
When making a 4 oz bottle by hand, the water is filled to the 4 oz line, then 2 scoops of powder added. Those 2 scoops of powder WILL increase the volume in the bottle to approximately 5 oz.
The Formula Pro®, when set to 4 oz, will mix 2 scoops of powder with 4 oz of water, resulting in approximately 5 oz of mixed formula in the bottle.
There is no way the Formula Pro® will dispense 6.5 times the amount of formula if it is set up correctly with the proper insert required for the formula you are using.
Baby Brezza Customer Service
In our defense, the Baby Brezza Formula Pro WAS set up properly per the step by step instructions included with the product. I also understand that when making a 4 oz. bottle, adding formula powder to 4 oz. of water DOES increase the volume given to baby – but not generally more than an extra ounce. In the case of the Baby Brezza, it was nearly doubling the amount it was supposed to! They can say “there is no way the Formula Pro will dispense 6.5 times the amount of formula if it is set up correctly with the proper insert required” all they want. We followed the set-up instructions to a TEE, it was programmed properly for Enfamil formula, and we followed the use instructions perfectly. It STILL dispensed far more powder formula than the two scoops it SHOULD dispense into a 4 oz. bottle. After my husband did his measurements, it WAS 6 1/2 times more formula than what it was set to dispense.
In their defense, the Baby Brezza, after some time, did start to make bottles at the 4 and 8 oz settings with the appropriate amount of formula and water. However, by this time, our confidence in the Baby Brezza was shot. We felt that we would have to weigh every single bottle from that point on to be sure that the formula was made correctly. We simply could not tell by looking at the prepared formula if there was half or double the amount mixed in.
The proper response from Baby Brezza would have been an apology for a defective product and not passing blame on to the customer. I am very disappointed in this company and will not recommend it to anyone due to my horrible experience with the product.
If you have used or are currently using this product, please sound off in the comments below! I’d love to hear your feedback. I wish our experience with the Baby Brezza was a positive one, but sometimes products just don’t work the way they’re supposed to.
If this product worked well for you, Yay! I’m very happy it did! It SHOULD work well for everyone. -themidwestmama